Green Mountain

Running head: Turnover Problem Green Mountain Resort (Dis)solves the Turnover Problem Introduction The beautiful Green Mountain Resort was a doomed business from the beginning. As the developer failed, the investment bank took it over to fix it up and resell it to at least get their money from it. However, they fell in love with it and made the decision to create a first class operation. The manager and part owner Gunter had a vision of the first class resort. The one thing that was halting this vision was the problem he faced with turnover.The resort was located in the poorest area of the state. That being said, it is hard to find and keep good help when there is little to choose from. When he did find some great help they quickly moved on for better opportunities, because he just did not have much more than entry level positions being a small business. So the problem he faces is what the turnover creates. Gunter cannot expect to provide outstanding service as he seems to be constan tly in training mode.The great employees that he wants to have on staff end up leaving for more opportunity. Case Questions Change Images used by each Gunter’s change image was that of a coach. The image or reputation of Green Mountain became that of being an excellent place to obtain training to advance one’s career. Gunter mentors those that provide outstanding service and helps them to become even better. The hospitality literature’s change image was that of the navigator.It described the turnover as a chronic problem and that something needed to be done to stop the turnover or the resort would fail. The consultant’s change image was that of the interpreter. He helped Gunter to see the turnover issue as a possible positive instead of a negative. Now the resort attracts and helps develop further highly motivated people which is a win win for both Gunter and the recruits. Assumptions and prescriptions from each Each of the assumptions influenced the pres criptions for dealing with the turnover problem.Gunter started out as a nurturer and he looked at the turnover as a problem and tried several things to help stop it, but nothing he did worked. When he became the coach and started mentoring he viewed the problem differently and now he was known for jumpstarting careers. The hospitality literature was the navigator and saw the turnover as a problem that needed to be solved. Some ways to do that were to streamline training, simplify the job and don’t depend on any employees. There was a way to fix it and it was to make things easier.The consultant was the interpreter, a different view of the problem. How can the turnover be an asset, he helped Gunter to find the positive side of a problem. â€Å"if we only draw upon one particular frame† The conclusions we draw from the statement â€Å"if we only draw upon one particular frame, then this will take us away from thinking about what is going on from an alternative perspecti ve† are if we only a view a problem from one angle, another could be there but our minds are closed to any new possibilities.If we view a problem from different angles, like Gunter did after the consultant brought it up, then there may be alternatives to a problem and that problem could become an asset. References Palmer, I, Dunford, R. , & Akin, G. (2009). Managing Organizational Change: A Multiple Prospective Approach. New York, NY: The McGraw-Hill Companies, Inc. /Irwin.

Faith and Diplomacy

Katherine Donado Writing III October 5, 2012 Technology Technology is valuable because it is used in every day. As Mandana Mohsenzadega states in, â€Å"OMG: Tweeting, Trending, and Texting† people feel incomplete without technology (448). Technology was intended to bring people closer and increase communication. To be able to stay in contact more in a faster way when is impossible to see a family member. Maybe they might live in a different country and for many reasons not being able to travel.Technology is very important and useful, because it provides a lot of information, it makes businesses more efficient and it is a faster way to protect people in dangerous occasions. Technology is often used to find out information. It is a faster, quicker and easier way to get answers from Websites. Mohsenzadega refers to this (448), â€Å"†¦. with just the click of a button on our handy-dandy little gadgets. † Everything is there, with no need to struggle or go out to get things done. Some people do not need the doctor for check-ups. They can get the information from Medline. om which allows people to self-diagnose (448). Computers help us stay up to date with everything, whether it is the weather, or a family member that lives far. It is cheaper to communicate now over Facebook, Twitter, Facetime or Oovoo because it’s free, instead of buying a phone card every time they need to keep in contact with a relative. It has also brought people together from all over the world. They meet new people find out about them and most of the time fall in love and end up together. The internet is very useful and good.Some people feel better behind screens and are able to express themselves better and open up more to people, when they are not face to face. People get to know them better on the internet and get a lot of information from there. Just the simple fact of entertainment, of having memories with friends, photos, meaningful texts or listening to music, which is known to calm people and lets them get away from everything when they’re in their zone. Technology is known for something most people can’t live without, â€Å"Cannot imagine living a week without my laptop. Since I grew up in this culture, it would be exceedingly senseless. (450) Businesses have also become more efficient because of technology. Due to the self-service cashiers, have become defunct. Fewer employees need to be hired because machines do their jobs. One can go pay for their groceries with just a swipe of their card. Technology has also influenced many other businesses. There is no reason to wait for a conference and waste time, when they can call each other at any time and connect all lines so everyone can be in a conference call without having to be running late or being taken out of their house, office, or even state.Some businesses have jobs and meeting out of state to make it more comfortable for people that are far away in the same busines s. It is better to have everyone meet up in a place where they can all feel fair when it comes to traveling. Also can be very useful when people aren’t on time or running late, they can just send their work with a simple text or e-mail without having to waste time when certain paper work hs to be done at a certain time or wait to see the person to give them the work. Another reason why technology is important is because it keeps us safe.Many phones have a GPS system in them that helps law enforcement track and locate the subject. Cameras were invented to watch, there put just about in every store and place. With the phones, people are more likely to call the police in case of an emergency, with less difficulties. With just a push of a button, it connects you to help. Also alarm systems, to keep peoples home safe when they’re away. Technology prevents accidents from happening. Making it possible for crimes to be solved faster and more accurately. In conclusion, technolo gy would be known to be very useful in life.It has brought many people together and most importantly kept them safe. It has made people’s lives a lot easier and faster, without any difficulties or struggles. Everything can be done with just a push of a button. No need to get up or go out because everything in within reach. It has made life a lot more valuable and understanding when you have an object that gives you answers to any problems you may have with no solution. People have to understand that technology was made for the better, to be able to make life easier and make us feel comfortable knowing that there is answers to what we seek in life.

Customer Relationship Management Research Paper

Customer Relationship Management - Research Paper Example Rule # 1: The customer is always right. Rule # 2: If the customer is wrong, go back to Rule # 1. A customer is somebody who consumes a particular product or service and in exchange would shell out an amount for the said service or thing. Thus, to be able for any business to sustain, a system called Customer Relationship Management or CRM must established. Care after sales is so important. In fact, call centers are up to heed to every customer’s demand. Research findings from Xu and Walton, (2005) entitled "Gaining customer knowledge through analytical CRM", Industrial Management & Data Systems revealed that current CRM systems are dominated by operational applications such as call centers. The application of analytical CRM has been low, and the provision of these systems is limited to a few leading software vendors. Businesses use this online service provision to continually keep in touch with the customers. The introduction of the internet as part of the communication superhi ghway has helped shorten the gap between the business and its clientele. Thompson (2010) has said that two CRM application types are generating the most interest in 2010: Those focused on supporting revenue growth, and those geared to the trend toward social CRM. Most CRM projects are departmental and channel-specific, although large-scale CRM projects are reappearing. Therefore, CRM is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer satisfaction, loyalty, and advocacy. Money sent to the Philippines can be conveniently received through participating outlets of two of the biggest pawnshop chains in the country –Cebuana and Mlhullier’s Moneygram service and Xoom. These are just a few of the many possible ways to receive money sent to the Philippines online. The moment that the receiver gets the money, the sender will be sent a text message confirming it. This is to ease his/her worry against fraud and positive feedback has resulted from this service (http://sendmoneytothephilippines.blogspot.com/2010/09/cebuana-lhuillier-m-lhullier-as.html). In addition, the implementation of a customer relationship management system will improve retention rate, say of a school like Everest Online. It has always been a goal of every implementer to have a successful project implementation. Houston (2011) has found that the different measure of project management success can be when the project must have been delivered to the Scope, Time, Cost and Quality and when the customer is happy with the way the project management was carried out which means that the communications in particular, and the various other aspects of the project management, must have been performed professionally. Moreover, Bose (2003) found that businesses dedicate considerable money and resources to research on consumer behaviors in an attempt to understand their target markets. As Drucker (1973) has argued, the purpose of business is t o create and then retain a satisfied customer. Similarly, Sheth and Mittal (2004) have pointed out that a business makes money only if it satisfies its customers by catering for their needs. Customer Relationship Management in its general sense in the part of the business is increasing efficiency while minimizing the cost. As CRM is a widely-implemented strategy for managing a company’s interactions with customers, activities also those for marketing, customer service, and technical support, its overall goals are to find, attract, and win new

Analysis Phase Of System Development Life Cycle Thesis

Analysis Phase Of System Development Life Cycle - Thesis Example There is aim regarding implementing a new information technology system at ABC Company, which is an accounting enterprise. The main intention of this implementation is to minimize the information management complexity and improve the overall working systems flexibility to get better working performance and functionality. In addition, this report presents detailed and comprehensive analysis of implementation of an IS (information system) and critically assess the analysis phase of the overall SDLC (software development lifecycle) of this information system for the ABC Company. Here system development life cycle is a group of activities those are aimed to develop the whole project. The main intention of the SDLC is to provide a complete framework regarding the development of the whole system product. In this scenario system development moves through each stage of development and offers a better system development output. The analysis phase of the SDLC is the initial phase of system dev elopment. In this phase we analyze the whole system regarding its requirements, feasibility and development areas. At the present, the business of ABC accounting enterprise is functioning by using the traditional ways of business management (i.e. paper based, decentralized legacy systems). However, the modern and up-to-date techniques for the business and corporate technology have allowed the higher management to think about the new business technology implementation at the corporate structure. The main intention behind the development and implementation of the modern and up-to-date techniques of information technology in the business and corporate structures is to enhance the overall corporate performance and enhanced management of the business data. The current era is known as the age of information technology as IT is playing basic and major roles in almost every field of life. In addition, the

Equality for animals Essay Example | Topics and Well Written Essays - 3000 words

Equality for animals - Essay Example The principle of equality can be considered as one of the major concepts used by Singer in his article i.e. ‘equality for animals’. The concept was supported with different notions which define that the term equality should encompass the practice of a clear understanding of the nature along with its principles concerning equal consideration of interests. Moreover, Singer has also mentioned that the concept of principle of equality denotes that individual concerns for others should be prioritized equally irrespective of their ability or what they are like. Singer has also used the concept of ‘speciesism’ which significantly depicts the notion of different values and rights to each individual in accordance with their species membership. The concept generally is termed by the advocates who are intended to protect animal rights. According to the author, the concept of speciesism is often referred as similar to prejudice which is certainly akin to the term racism . Therefore, the argument concerning speciesism mentioned by Singer has been found to be somewhat vague or ambiguous. This is because the author did not explicitly highlight the appropriate meaning of the term. In relation to euphemisms and code words and double-speak, the author used the phrase â€Å"a matter for old ladies in tennis shoes to worry about† which concealed his feeling in terms of the need for the welfare of animals. With regard to emotive language, the author used the word ‘horrifying’ to express his feelings. In relation to hypostatization, the author has highlighted that the animals are generally treated as distinct beings. Additionally, the author has also observed to use other terms including self-consciousness and human ethics that significantly portray the principle of equality in the nonhuman animals’ perspective. In this regard, the concept of self-consciousness was focused on the article to promote the equality for nonhuman animals through arguing that they also possess adequate rights to independently accomplish their interests. In the context of ethics, it has been observed that the author has focused on significant principles of equally by prioritizing each living creature. According to Singer, the origin of ethics significantly involves a tacit relation between the human beings on behalf of their mutual benefits which is certainly reasonable (Singer 55-69). 1.2 Portray the Basic Argument Structure in the Passage: With reference to the article, it is often observed that the article intended to reflect the brutal scenario faced by the nonhuman animals in the present globalized world. In this regard, Singer had mentioned various arguments with different types of examples from dissimilar grounds. However, the articles have also been witnessed to portray improper justification of the principles associated with equality of each living creature. The integration of dissimilar examples from different scenarios has also been witnessed within the passage which represented various unclear demonstrations relating to the main concept of the topic. Accordingly the concept of defending the equality for nonhuman animals, it has further been observed to include various dissimilar demonstrations which significantly concealed the actual theme of the issue. Although the author has further recognized to integrate undeniable

White Collar Crime Essay Example | Topics and Well Written Essays - 3000 words

White Collar Crime - Essay Example This paper is a review of white collar crimes in an Australian context and will specifically address the collapse of the HIH Insurance Group, considered to be one the biggest corporate failures ever in the country. The study will cover the crime/ misbehaviour, regulatory failure, the existing literature relevant to the area of crime and regulation, and provide a case analysis, explaining how and why the failure of regulation occurred. According to Sutherland, â€Å"white collar crime may be defined approximately as a crime committed by a person of respectability and high social status in the course of his occupation† (The evolution of white-collar crime, n.d.). The book, Encyclopedia of white-collar & corporate crime states that Sutherland implicitly makes it clear that crime results not just out of poverty, but due to other reasons as well. Sutherland developed the theory of differential association primarily to state that criminality includes â€Å"the social and business influences that caused persons of high status to violate the law through occupation† (Salinger, 2005, p. 775) One of the earliest among similar researchers was Edward Alsworth Ross, who coined the term criminals, intentionally done to sound familiar with words like an asteroid, crystalloid or anthropoid. Ross feels that such acts were not seen as serious by the general public and the perpetrators themselves. (Geis, 2006, p. 26). Ross adds that there is a ‘shocking leniency’ by the public towards such crimes and the people who perpetrate or are a part of the crime. What is interesting is that the article which originally appeared in The Atlantic Monthly was written in 1907. Over the years, the term white-collar crime has come to be primarily associated with business alone. Hartung undertook a study on violations in price control of wholesale meat in Detroit in 1950. According to him white collar crimes are those committed by a firm or its agent by the violation of statutes and regulations.

Offshore oil in gulf of mexico Essay Example | Topics and Well Written Essays - 1000 words - 1

Offshore oil in gulf of mexico - Essay Example The original location of the oil industry was off the Louisianan coast. Though at first the production was negligible, it rose steadily such that in the 90’s it was producing around 25% of the world’s gas. The transformation of the offshore oil industry off the Mexican Gulf can be attributed to technological transformations and brisk entrepreneurship. The inventiveness turned the rather deserted Louisiana into a hub of prospering activity in terms of oil production. The industry at first got workers from around Louisiana but later workers came from all over the United States. It can be said that currently Louisiana is a major contributor to the United States’ economy. Consequently, people getting attracted to it were the expectations. After the Second World War, the veterans who came back home too part in the challenge of mining oil from the ocean floor. They were successful and the developing technology is continuously motivating their outcome as improvements to their system are made daily. The offshore mining industry now boasts over 4000 oil platforms that are active and pumping the petroleum to land (Fitzgerald 82). Offshore drilling for oil is quite challenging. Though the mechanism is mostly the same, the fact that this is being carried out miles away from the land makes it unique. The mechanism gets complicated when the sea floor is thousands of feet below sea level. In offshore drilling, artificial platforms have to be built for the drilling purpose. To highlight how complicated the process is, it is imperative to have an insight into the process of drilling in details. The artificial platform, for example, created to provide support for drilling is usually unstable due to water currents and the winds (Lloyd 45). In order to drill effectively in a non stable position, a drilling template is required. It is placed accurately by use of GPS and then a shallow hole is dug where it is cemented to the sea bed. That in place, the accuracy of the drilling is ensured without being hindered by the motion of the platform. A blowout preventer is installed too to prevent any gas from seeping out on the seabed and contaminating the water, just like in onshore mining. The rigs in this case have to be economized; there are movable rigs that are used solely for exploration because they are less expensive than the permanent ones placed after the oil deposits have been found. The whole offshore process is based on low cost production with a maximized profit but with utmost concern being environmental safety. However, environment safety in cases of offshore oil drilling has raised a lot of controversies (Fitzgerald 82). Though the oil mining along the Mexican gulf is economically beneficial, it significantly contributes to environmental degradation. Several critics have pointed out that off shore mining is not only dangerous but also risky. The industry has set up several safety policies but they are highly doubtable considering the explosions and oil rig accidents. For instance, in 2010, there was an explosion in one of the rigs that killed eleven people and left oil gushing at an estimated five thousand barrels per day. This oil spill with such intensity outdid its income by the damage it caused on the fisheries (Lloyd 45). The environment is the foremost thing that should be consider when taking part in any entrepreneurial activity. The question that has

Consumer perception between international and local brands - A western Dissertation

Consumer perception between international and local brands - A western vs asian perspective - Dissertation Example Managers face challenges because of lack of synthesis between managerial concepts of brand identity and socio-cultural conception of inter-group dynamics, which may result in ill-fitted brand identities is a given sociopolitical context. Singapore is one of the top shopping destinations in Asia and hence attracts numerous international brands. These brands operate in a highly competitive environment trying to attract the attention of consumers as well as gain recognition against other international brands. This is because Singapore is a multicultural city compromising of Chinese, Malays, Indians and Eurasians, and with one in four resident being a non-Singaporean (SEDB, 2009). Consumer companies have been trying to tap into the opportunities presented by Singapore’s strengths and unique positioning. 1.2 Rationale for Research Studies have been conducted by different researchers on the subject such on attitude towards foreign and local brands – uniqueness theory to diffe rentiate themselves from others (Kashi, 2013), consumer ethnocentrism (Rice & Wongtada, 2007) and on the influence of animosity (Fullerton et al, 2007). Researches on this subject have been conducted but most of the researches have been conducted in developed countries. No such study has been found that focuses on the Asian countries. This research aims to go deeper and compare local and international brands in Singapore to identify local consumers brand perception. Singapore has been chosen as the focus of this study because of her ability to attract a wide range of international brands. Besides, Singapore is a useful setting because it is strongly influenced by both eastern and western traditions. In fact this can serve as a guideline for other Asian nations as they adopt western habits and consumption patterns. However, there is a tendency in Singapore to support the home grown design talents to the extent that domestic fashion brands have been gaining international exposure with government support (The Straits Times, 2012). Renowned local brands that originated in Singapore include Raoul and TWG. This significantly shows that Singapore brands do have the ability to compete with international brands such as T.M. Lewin. Therefore, this research expands into Singaporean’s reaction and attitude towards branding and how they perceive the established international brands against renowned local brands in various sectors. This research emphasizes on how Singaporeans come about having a particular opinion towards brands and what factors may influence consumer’s choice of brand. Customers globally have developed enhanced ability to select local and foreign brands even in developing countries. Business environments being competitive, it has become imperative for sellers of both domestic and foreign goods to explore customer purchase behavior. 1.3 Research Aims and Objectives With the aim to explore Singaporean consumers’ attitude and perception t owards brands, the objectives of the research are: To identify what factors can affect consumer’s attitude to brands Identifying models to assess consumers attitude towards branding To find out the different perceptions between international and local brands Comparing the attitude towards

Growing Up Essay Example for Free

Growing Up Essay This short story looks at children and two of Carys ovels were directly concerned with childhood. Themes Children and growing up is the central theme of this story, as it is with several of the other stories in the Anthology. However, the central character is an adult and so it links well with Flight, where the story follows the emotions of a grandfather trying to accept his granddaughters forthcoming marriage. Your Shoes also has a central narrator, although that story is written in the first person. This short story is certainly concerned with relationships between the generations. Children as a destructive orce appear in Growing Up, in the came way that the boy in Chemistry has an urge to damage his mothers boyfriend. Superman and Paula Browns new Snowsuit also examines the theme of the destructive power of children. Adults struggling to understand the behaviour of children are a central issue in Growing Up, as they also are in Superman and Paula Browns New Snowsuit. Notes The first paragraph establishes the central character, a businessman Robert Quick. He is named, unlike the anonymous central characters of several of these stories. He is described as a conventional businessman, in a dark suit and hat. Significantly, he sheds some of his formal clothes as he goes into the garden, perhaps representing that the rules and values he will encounter there are far from civilised. Ls. 7 19 The garden is described as a Wilderness. It has been neglected because Mr and Mrs. Quick are too busy to tend it. It has suggestions of other gardens, perhaps the Garden of Eden, or Paradise. Perhaps also there is a suggestion that Mr and Mrs. Quick are too busy to other civilising their daughters, Just as they have ignored their garden? Could the story symbolise the wild, untamed nature of the children who run wild in it? l. 23 a suggestion of the frontier, primeval forests.. Cary hints that there may be the possibility of fear and menace in the garden. It is not a place of easy comfort, as Mr. Quick thinks. L 27 the children have previously enjoyed a close relationship with their father and have made a fuss of him when he returns home. However, this contrasts with the way they ignore him this time. Is the reason they snub him because he is a man? Quick recognises that they will be women soon in lines 42 to 49; later on in the story they are wellbehaved for their mother and he feels rejected. Cary is specific about their names and ages; Jenny is twelve and Kate thirteen. They are both deep in their own worlds and Quick doesnt mind that they pay hardly any attention to his arrival. He thinks it represents their honest attitude to him. Perhaps he is too easy going with the children. Do they need to show him a bit more respect? Ls. 58-81 the two girls

Kingdoms of Egypt and Nubia Essay Example for Free

Kingdoms of Egypt and Nubia Essay Historians once thought that the human race began with the white Greek and Romans. Present day archaeologists are telling us that the cradle of civilization is in the Nile Valley of Africa. Two rival kingdoms called Egypt and Nubia have much in common but they also have their unique differences. In my essay I will explore some of these similarities and differences. Egypt and Nubia were both ruled by monarchy, which shows that they had an advanced form of political organization. Archeologists findings show that the symbols of Nubian royalty are the same as those of Egyptian Kings. They believed that they were god-Kings and built large pyramids to spend eternity surrounded by there riches to keep them comfortable after death. The difference between the Egyptian and the Nubian monarchy is that the Egyptian monarchies were all male rulers but Nubians monarchies were both male and female and held power jointly. Egypt and Nubia both traded with other countries to acquire the goods they desired. Egypt had few natural resources but was involved in manufacturing glass, paper, perfume, cosmetics and fine linen fabric. Egypt wanted to trade these for the different products from Central Africa. Nubia had many natural resources such as gold, ivory, copper, frankincense, iron ore, hardwood timber, ostrich feathers, leopard skins and elephants. Nubia traded these along with their pottery and manufactured goods. The powerful, wealthy black Nubians Kings controlled the trade routes between central Africa and Egypt, which is one reason why Egypt eventually attacked and conquered Nubia. Egyptians and Nunians both believed in the god-Amun (the ram-head god). The Egyptians thought the silhouette of the mountain at Gebel Barkel looked like a cobras head which is a sign of royal power. They believed that the god-Amun lived there so they built a temple to him. Thus, its considered to be a sacred mountain, perhaps the holiest place in the Nile valley. It is where the pharaohs held their crowning ceremonies. The Nubians also believed the god-Amun lived in the mountain. When they conquered Egypt they called on the authority of the god-Amun. This was confirmed when archaeologists found a curving of a man making an offering to the god-Amun in the remains of a  large temple in Nubia. Both the Egyptians and the Nubians had a system of writing to record important events in their history. The Egyptians used picture writings called hieroglyphs that they curved on the temple walls and on tablets describing events in their lives. The Nubians used an alphabet called meroitic. Historians are hoping to understand this alphabet so that they will be able to read the Nubians writings and discover more about their culture. It is clear that the early African people were a politically organized, intelligent industrious, creative and civilized people worthy of our respect. Probably, due to racial prejudice, it was once thought that black Africans were not capable of producing high civilization. Nubia, the homeland of the earliest black culture may have been the home of the first human race on earth. Bibliography Edward Reynolds (1994) Focus on Africa: D.C. Health and company. CanadaWho are the Nubians? (Date N/A). Homestead. October 23, 2006. http://www.homestead.com/wysinger/nubians.htmlJamila, White. (1999). Black Kingdoms of the Nile episode 2. PBS. October 23, 2006http://www.pbs.org/wonders/Episodes/Epi1/1_wondr4.htmJimmy Dunn (Copyright 1999-2003). The Yam of Egypts Old Kingdom. Tour Egypt. October 23, 2006. http://www.touregypt.net/featurestories/yam.htm